Terms and Conditions

TERMS & CONDITIONS


These terms and conditions of sale, together with any documents referred to herein, are the sole and complete agreement (“Agreement”) between Freshtea.ca (“Seller”) and you, the person or entity ordering Products from Seller (“Buyer”), respecting your purchase of the Products and supersede all prior oral and written understandings. As used in this Agreement, “Products” shall refer to any product available through the Freshtea.ca website.

Unless otherwise expressly agreed by Seller in writing, any different or additional terms and conditions proposed by Buyer are hereby objected to and rejected and shall be of no effect. Neither Seller’s delivery of the Products nor any other action at any time on the part of Seller shall constitute acceptance of such additional or different terms. Buyer shall be bound by all of the terms of this Agreement when Buyer accepts this Agreement by any statement, act or course of conduct which constitutes acceptance under applicable law, including failure to object in writing hereto within a reasonable time and acceptance of delivery of the Products.

PRICING:

Freshtea.ca reserves the right to update Product prices at any time, for any reason. While we strive to maintain accurate and timely price information, we are not ultimately responsible for errors, omissions or otherwise inaccurate prices on the website. The final amount of money due per order is always determined at checkout time, not during shopping cart selection. For example, customers may put Products into the shopping cart during a sale, but may choose to postpone their final checkout until later. The customer is always responsible for the most recent Product price, even if their selected Products are no longer on sale at checkout time. The customer, likewise, assumes responsibility for any missed discounts, for any reason, due to price changes that may occur between Product selection and final checkout, whatever that duration may be.

Unless otherwise specified by Seller, prices are in Canadian currency. Price quotations are subject to change without notice. The purchase price does not include and the Buyer shall pay all (a) delivery, freight and associated charges, (b) insurance, and (c) any and all sales or similar taxes, charges or levies imposed on or in connection with the sale or use of Products. Any such additional charges shall be set forth as part of the final price at time of final checkout.

SHIPMENT, DELIVERY AND TERMS OF ACCEPTANCE:

Orders are subject to stock availability. Shipment will be fulfilled via Canada Post Regular Parcel shipping. Shipments usually arrive within 5 – 10 business days of the shipping date. Due to Covid-19, some shipments may be delayed. A Canada Post tracking number will be provided in the shipping confirmation email. Seller will package the Products for shipment in accordance with its standard practices. All shipments shall be delivered by Seller to the Buyer’s designated point of delivery at the Buyer’s expense.

FORCE MAJEURE:

Seller shall not be liable to Buyer for any delay or failure of delivery or of any other performance caused in whole or in part by any contingency beyond Seller’s reasonable control, including, without limitation, acts of any government or any agency or subdivisions thereof or shortage of or inability to secure labor, fuel, energy, raw materials, supplies or machinery at reasonable prices or from regular sources.

INSPECTION AND ACCEPTANCE:

Buyer shall inspect all shipments upon arrival and shall notify Seller in writing of any failure to conform to the order or to the terms of this Agreement, which are reasonably discoverable within seven (7) days upon arrival.

REFUNDS AND RETURNS:

You are entitled to cancel your order with a valid reason and receive a refund if products are returned.

The deadline for refunding an order is (14) days from the date on which you received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: admin@freshtea.ca
  • By phone number: 778-402-8084 – 9AM-5PM (PST) Mon-Fri

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were received in the last 14 days.
  • The Goods are in the original packaging unless otherwise agreed upon.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. Please contact us to setup your return.

We cannot be held responsible for Goods damaged or lost in return shipment.

LEGAL BUSINESS NAME:

Freshtea.ca is legally registered and operates as 1810382 B.C. LTD in the province of British Columbia.

DISCLAIMER OF WARRANTIES:

SELLER PROVIDES PRODUCTS AS-IS AND MAKES NO OTHER REPRESENTATIONS OR WARRANTIES, EXPRESSED OR IMPLIED, STATUTORY OR OTHERWISE, REGARDING THE PRODUCTS, THEIR FITNESS FOR ANY PARTICULAR PURPOSE, THEIR MERCHANTABILITY, THEIR QUALITY, THEIR NONINFRINGEMENT, OR OTHERWISE.

LIMITATION OF REMEDIES:

SELLER SHALL NOT BE LIABLE FOR ANY SPECIAL, COMPENSATORY, INDIRECT, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING BUT WITHOUT LIMITATION, DAMAGES RESULTING FROM LOSS OF USE, PROFITS, BUSINESS OR GOODWILL WHETHER OR NOT SELLER HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. SELLER IS ONLY BOUND TO THE WARRANTY DESCRIBED IN SUBPARAGRAPH A ABOVE. NO OTHER WARRANTY OR GUARANTEE GIVEN BY ANY PERSON OR ENTITY WITH RESPECT TO ANY PRODUCT SHALL BIND SELLER. UNDER NO CIRCUMSTANCES SHALL SELLER’S LIABILITY WITH REGARD TO THE SALE OR USE OF ANY PRODUCT EXCEED THE PURCHASE PRICE PAID BY BUYER FOR THE PRODUCT IN QUESTION. BUYER AGREES THAT, UNLESS OTHERWISE SPECIFIED IN THIS AGREEMENT, ANY ACTION BY BUYER, REGARDLESS OF FORM, ARISING OUT OF THIS AGREEMENT OR THE SALE OF THE PRODUCTS MUST BE BROUGHT WITHIN ONE YEAR AFTER THE DATE ON WHICH THE PRODUCTS IN QUESTION WERE DELIVERED TO BUYER OR THE DATE ON WHICH THE EVENT GIVING RISE TO THE ACTION OCCURRED, WHICHEVER IS EARLIER.

GENERAL PROVISIONS:

Assignment. Buyer shall not assign or delegate any or all of its rights or obligations under this Agreement without the prior written consent of Seller, and any attempt to do so shall be null and void and constitute a material breach.

Independent Parties. Seller and Buyer are independent parties and nothing in this Agreement shall make either party an agent, partner, joint venturer, or legal representative of the other. No party shall hold itself out contrary to the terms of this Section and no party shall become liable by any representation, act or omission of the other contrary to the provisions hereof.

No Third Party Rights. This Agreement is for the sole and exclusive benefit of the parties hereto and their permitted successors and assigns. Nothing expressed or referred to in this Agreement will be construed to give any other person any legal or equitable right, remedy or claim under or with respect this Agreement.

Modification and Waiver. No addition to or modification of this Agreement shall be binding upon Seller, and Seller shall not be deemed to have waived any provision of this Agreement, except pursuant to a written document signed by a duly authorized officer of Seller. Any party’s failure to take advantage of any default or breach of these Terms and Conditions by the other party shall not be, and not be construed to be, a waiver of said default, or waiver of any covenant, promise, term or condition on the part of said party to be kept and performed. A waiver of a particular default or breach shall not be deemed to be a waiver of the same or any other subsequent default or breach.

Severability. If any provision of this Agreement is held to be unenforceable by final order of any court of competent jurisdiction, that provision shall be severed from this Agreement, and shall not affect the interpretation or enforceability of the remaining provisions of this Agreement. The remaining provisions of this Agreement shall remain in full force and effect unimpaired by the holding of the court.

Debt Disputes. Checks or payments, whether full or partial, received from or for the account of Buyer, regardless of writings, legends or notations upon such checks or payments, or regardless of other writings, statements or documents, shall be applied by Seller against the amount owing by Buyer with full reservation of all of Seller’s rights and without an accord and satisfaction of Buyer’s liability.

Headings. The headings contained in these items and conditions are for convenience only and do not in any way interpret, limit or amplify the scope, extent or intent of any of the provisions.

Amendments. Seller may amend this Agreement from time to time acting in its sole and exclusive discretion and the terms of this Agreement (as amended) that are in effect as of the date of Seller’s acceptance of an order of Products shall apply to such order. Buyer hereby accepts all such amendments.

Changes in Product Design or Manufacture. Seller shall have the right to change, discontinue or modify the design and construction of any of its products and to substitute material equal to or superior to that originally specified.